On Call team member

Passionate about healthcare – delivering support throughout the night

Interserve’s care staff are supported 24-hours a day, seven days a week. During office hours this support is available through their local branch team, and at all other times by the on call team.

Our on call team of healthcare professionals ensures that clients can rely on the high quality care service we provide and our staff have access to advice and support in the case of an unexpected incident or emergency.

The on call team provides back-up support from 5.00 pm throughout the night to 8.00 am in the morning, plus weekends and bank holidays and including Christmas and New Year’s Day.

The on call service is an extension of our local care teams and will provide expert healthcare consultancy to our care staff who may be working in a new environment, or require advice and confirmation of their decisions around medication, services or processes.

The on call team is available outside regular office hours to clients as well as our care staff. It is part of Interserve Healthcare's commitment to the safety and wellbeing of clients and staff.

Key Responsibilities:

To work independently, managing a caseload and reporting to registered manager

To deliver support to clients and client care staff out of hours

Provide emergency contact for clients, nurses and client care staff

Assess clients’ care needs through the contact centre

Ensure all clients have access to the whole team and provide the standard of care expected of the company

Reviewing of documentation

Monitoring the delivery of care


We can offer you:

A competitive basic salary

NEST Pension Scheme

Childcare Voucher Scheme

Refer a friend bonus scheme

Regular appraisals

Exclusive employee staff discount on high street retailers with MyInterserve Save Scheme – the opportunity to save money


On Call team

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Call us

Call us today on 0800 694 45 55