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30th October 2019

Jovia feels ‘valued and respected’ at Interserve Healthcare

Jovia Bigirwa recommends Interserve Healthcare as a great place to work. The mum-of-two has been working as a healthcare assistant for the national care agency’s Yorkshire branch since 2018.

The 37-year-old, from Leeds, joined following a recommendation from a friend. She said:

“Everyone I speak to here is happy with Interserve Healthcare, they provide good training, interesting packages, fair mileage and reliable pay. The office staff take time to listen to me. They knew I wanted to work with children and found me a paediatric care package.

“At Interserve Healthcare they take a thorough approach to preparing us for new packages, I was given time to shadow another care staff member and become confident in the procedures and also to check that I fit well with the client.

“The office staff call regularly to offer support and training when I need it. I’ve been on training for epilepsy, PEG feeding and other complex care situations. I’ve been with the same client for for nine months and there are still regular checks and feedback.”

Jovia also explained that at Interserve Healthcare client care staff are paid for training and can print their certificates and build up their own record of continuing development.

Jovia has been supported to work family friendly hours and works shifts which fit in around her school run. She said:

“I feel valued and respected, if one of my children is ill, the office will find cover and ask first about me and my child and not put pressure on me to do a shift. Not all agencies are so understanding.

“We take pride in working together to deliver an excellent service for our clients, at the same time I feel the office extend that care to me and my family.”

Jovia explained what she enjoys most about her job:

“I love working with children and learning new things. It’s very fulfilling to work with vulnerable people who rely on your for support and being appreciated and thanked by them.

“I’m very pleased to have found Interserve Healthcare and I look forward to continuing to developing career with this friendly and supportive agency.”

Interserve Healthcare is recruiting for complex care healthcare assistants, support workers and registered nurses. View our current healthcare vacancies by clicking here, or send in your CV as the first step to registering with us, just fill in this short form here.