Elizabeth Jacques (Lizzie) joined Interserve Healthcare’s Yorkshire hub in September 2019 as a branch nurse after several months as a timesheet nurse.
The nurse teacher, from Otley, carries out training, assessments and supervision at the busy Yorkshire branch which looks after around 40 clients. Interserve Healthcare services support people with needs ranging from social to complex around-the-clock care.
Lizzie had previously worked at the University of York and several hospitals as a nurse teacher and at a care home as a manager. Lizzie explained what she enjoys about her new role:
“This is one of the best jobs I’ve had. There’s lots of variety, I meet our care staff whilst training in the office and out in the community. I split my time between the office, catching up on admin at home and seeing clients, assessing their care and supporting and supervising our carers.
“I’m impressed by the supportive approach that Interserve Healthcare takes. We strive to keep close contact with our care staff, with visits and phone calls to make sure they are safe and confident in their work.
“Interserve Healthcare’s training, care planning and record keeping is very thorough. We take all our new recruits through our processes in their induction and we review their skills and competencies regularly. It protects our clients, and means that our care staff are working safely.
“If one of our care staff needs support, we speak to them straight away and will go out to see them and the client with no question. We put in place good care planning but when something unforeseen crops up we are here to work together as a team.
Lizzie also reflects on the advances in medical care and what this means for care at home.
“After working in various settings I can say that I prefer care at home and the personalised care that we are able to provide.
“When I started work in hospitals that was the only place to provide patient ventilation, now with advances of medical equipment we can provide much of the care which had previously only been available in institutions. It means that more clients can live at home in comfort and close to their family.
“I’m also pleased to see how much healthcare assistants can now do, with the right training and supervision, for our clients at home. Many of our staff have progressed through our training to provide complex care such as PEG feeding, medications, wound care. It’s a very rewarding career and at Interserve Healthcare it’s fully supported by our nursing team.”
“The team are amazing, very close and supportive and resilient in the face of a very busy job. I’m very happy to be joining as a permanent member of staff after almost two years working with the team as a time sheet nurse.”
Interserve Healthcare is recruiting for complex care healthcare assistants, support workers and registered nurses. View our current healthcare vacancies by clicking here, or send in your CV as the first step to registering with us, just fill in this short form here.