Assessing your medical and social needs
Before putting your care service in place, we will carry out a thorough and sensitive care assessment. This will assess both your medical and social needs. We will gather information about you before our visit and from any paperwork provided by your case manager, NHS trust or home assessments by a community nurse. One of our client care managers, often accompanied by an Interserve Healthcare nurse, will arrange to visit you, and meet relatives or other members of your household, at a convenient time. At this meeting we will get to know you and create a personal profile which includes topics such as your wishes and aspirations, information about your community, any educational or leisure facilities which you like to visit.
The assessment will also review your medical condition and clinical and social needs. Where a client has dementia or reduced mental capacity we will discuss which decisions need to be made by an advocate whilst focusing on offering freedom of choice where possible to you as the client.
Getting to know you
Spending time getting to know our clients means that we can select the best care staff, both for clinical competence and, importantly, as a personality match.
We have extensive experience running successful, long and short term care packages where our care staff and service users have a natural fit, and both feel at ease at home - an individual and personal setting.
After the assessment, we will review our registered client care staff and select some of their profiles for you to look at. We will always work with you to agree the final selection of who we send to your home to provide you with care.
The assessment will be followed up quickly with an initial ‘meet and greet’ for clients and care staff to be introduced.
Your care plan
The assessment notes will be written up into a Care Plan for you as the client to review and agree to before care services start. A copy of the Care Plan is kept in your home and in our records. The Care Plan will be reviewed initially after six weeks and then subsequently every few months, or sooner if changes are needed.