Palliative Care

Our palliative care at home service supports adults, young people and children who have been diagnosed with a life-threatening illness and who wish to remain living in the comfort of their own homes. This service can be provided at all stages of illness including diagnosis, treatment, death and bereavement.

Palliative care Frequently Asked Questions

Do I need a registered nurse, healthcare assistant or support worker to support me?

To determine whether you will require the support of a nurse, healthcare assistant or support worker we will carry out a full care assessment to identify exactly what your requirements are.

Our care staff can support you with everyday activities such as meal preparation and getting in and out of bed. However, a nurse will support you with more complex requirements such as dressing wounds, administering complex medication, or making a clinical judgement about your pain relief.

How soon can my care service start?

Our service can often start within 48 hours of your initial enquiry. When you contact us, we will arrange for an Interserve Healthcare assessor to visit you in your home and carry out a full assessment of your care requirements and a risk assessment to ensure your safety. A personalised care plan will be produced for you, which we will finalise with you and your family, making sure that you are happy with every aspect. We will select staff to provide care based on your needs, personality and preferences.

We understand that in a crisis you need us to react quickly to allow a care package to start immediately. In such circumstances we will carry out an immediate assessment to facilitate a faster response.

What happens if I pass away?

Should you pass away whilst your carer is with you, if you wish them to, they will be happy to stay with your loved ones, offering them emotional and practical support such as helping to make any necessary arrangements. Alternatively, they can leave your home and give your loved ones’ privacy.

Palliative care

Urgent Palliative Care

We offer an emergency response service to support clients with a terminal illness during times of crisis. We understand that in an emergency you need us to react quickly and you may need a care package to start immediately.

In such circumstances we will carry out an emergency assessment to facilitate a faster response. If you are in hospital we can support you to return home as quickly as possible. We will work in partnership with other healthcare professionals such as GPs and hospital doctors, to ensure that all your care needs are met.

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Call us today on 0800 694 45 55